Privacy policy

  1. Information We CollectWe collect Personal Information (identifiable data) and Non-Personal Information (anonymous data) to provide and improve services.1.1 Personal Information: Collected when ordering, creating an account, contacting support, or subscribing. Includes contact details (full name, email, phone: +33 627117622, address: 74 Rue Loys, Montpellier, Occitanie 47759), payment info (processed by third parties, not stored), account info (username, encrypted password, order history), and communication records with support.1.2 Non-Personal Information: Automatically collected, including device details (IP address, browser, OS, device model), usage data (visited pages, time spent, links clicked, referral sources), and aggregated purchase statistics (anonymous, unlinked to individuals).
  2. How We Use Your Information
  • Process orders: Verify identity, handle payments, ship vacuum flasks/ceramic cups, send confirmations.
  • Provide support: Respond to inquiries, resolve issues via contact details like support@bsdappliances.com or +33 627117622.
  • Improve services: Analyze user behavior with non-personal data to enhance website, products, and shipping.
  • Send updates: Share new products/promotions (only if you opt in; unsubscribe anytime).
  • Comply with laws: Meet tax requirements, respond to legal requests, prevent fraud.
  1. How We Protect Your Information
  • Data encryption: Use SSL/TLS for information transmission (e.g., payment details).
  • Secure storage: Store personal info on encrypted servers with restricted access for authorized staff only.
  • Third-party safeguards: Partner with trusted providers (payment/shipping) complying with GDPR/CCPA.
  • Regular audits: Conduct security checks to address vulnerabilities.
    Note: No transmission/storage is 100% secure; we update measures to minimize risks.
  1. Disclosure of Your Information
    We don’t sell/rent/trade personal info. Disclosure only in these cases:
  • To service providers: For order processing, shipping, and email updates (providers use data solely for our services).
  • For legal reasons: Comply with court orders, investigate fraud, protect business rights.
  • In business transfers: Transfer data to new owner if the company is acquired/merged (bound by this policy).
  1. Your Rights Regarding Personal InformationUnder CCPA/GDPR, you have rights to access, correct, delete personal info; opt out of marketing; and request data portability (structured format). Contact us (Section 9) to exercise rights. We respond within 30 days and may ask for ID verification.
  2. Cookies and Tracking Technologies
  • Necessary cookies: Enable basic functions (cart, payments), can’t be disabled.
  • Analytics cookies: Track usage (e.g., Google Analytics), non-personal, disable via browser settings.
  • Marketing cookies: Personalize promotions (opt-in required), disable via browser or unsubscribe.
    Manage cookies in browser settings; disabling non-necessary ones may limit website features.
  1. Children’s PrivacyServices not for under 13s. We don’t knowingly collect their info; delete immediately if found. Parents/guardians can contact us to request deletion.
  2. Changes to This Privacy PolicyUpdates reflect practice/tech/legal changes. Revised policy posts on the website with an updated "Effective Date". Significant changes (e.g., new data usage) get 7-day prior notice via email or website banner.
  3. Contact UsFor questions about the policy or your personal info:
  • Contact Person: Bryce Townsend
  • Phone Number: +33 627117622
  • Email: support@bsdappliances.com
  • Mailing Address: 74 Rue Loys, Montpellier, Occitanie 47759