Shipping policy

  1. Shipping CoverageWe currently offer shipping services within the United States (excluding U.S. territories such as Puerto Rico, Guam, and the U.S. Virgin Islands unless otherwise specified in promotional activities). For international shipping inquiries, please contact our customer support team in advance, and we will assist you in confirming availability and related details.
  2. Order Processing TimeAfter you place an order and complete the payment successfully, we will process your order within 1 - 2 business days (Monday to Friday, excluding U.S. federal holidays such as New Year’s Day, Thanksgiving, and Christmas). Order processing includes product inspection, packaging, and handover to our designated shipping carriers.Note: During peak shopping seasons (e.g., Black Friday, Cyber Monday, and Christmas), order processing may take an additional 1 - 2 business days due to high order volumes. We will notify you in advance through our official website or email if there is any delay.
  3. Delivery TimeframesOnce your order is shipped, the delivery time will vary depending on your shipping address and the carrier’s service. Below are the estimated delivery timeframes for different regions within the U.S.:
Region Estimated Delivery Time Shipping Carrier
Northeast (e.g., NJ, NY, MA) 2 - 3 business days USPS Priority Mail / UPS Ground
Southeast (e.g., FL, GA, TX) 3 - 4 business days USPS Priority Mail / UPS Ground
Midwest (e.g., IL, OH, MI) 3 - 5 business days USPS Priority Mail / UPS Ground
West Coast (e.g., CA, WA, OR) 4 - 6 business days USPS Priority Mail / UPS Ground
Remote Areas (e.g., MT, WY, AK) 5 - 7 business days USPS Priority Mail / FedEx Home Delivery
Disclaimer: The above delivery times are estimates only and do not include order processing time. Delays may occur due to unforeseen circumstances such as weather conditions, transportation disruptions, or carrier operational issues. We will make every effort to coordinate with carriers to resolve delays and keep you informed.
  1. Shipping CostsShipping costs are calculated based on the weight and volume of your order and your shipping address. You can view the exact shipping cost before completing your payment—this cost will be automatically displayed in your shopping cart during the checkout process.4.1 Free Shipping Promotion: We offer free standard shipping (via USPS Priority Mail or UPS Ground) for orders with a total value of $50 or more (before taxes). This promotion applies to all U.S. domestic orders (excluding remote areas unless specified) and does not require a promo code. For orders below $50, standard shipping costs start at $4.99.4.2 Expedited Shipping: If you need faster delivery, we provide expedited shipping options (e.g., USPS Express Mail, UPS Next Day Air) at an additional cost. The price of expedited shipping will be calculated based on your location and the selected service, and you can choose this option during checkout.
  2. Packaging StandardsTo ensure your vacuum flasks and ceramic cups arrive in perfect condition, we use high - quality packaging materials tailored to the characteristics of these products:Vacuum Flasks: Wrapped in shock - absorbing bubble wrap, placed in a custom - fitted cardboard box with foam inserts to prevent scratches and impacts during transit.Ceramic Cups: Each cup is individually wrapped in tissue paper and bubble wrap, then placed in a sturdy corrugated box with partition inserts to avoid collision between multiple cups.All packages are labeled with clear shipping information (including your name, address, and order number) to ensure accurate delivery.
  3. Shipment TrackingOnce your order is shipped, we will send a shipping confirmation email to the email address you provided during checkout. This email will include a unique tracking number and a link to the carrier’s website, allowing you to monitor the real - time status of your shipment (e.g., in transit, out for delivery, delivered).If you do not receive the shipping confirmation email within 3 business days of placing your order, please check your spam folder first. If it is still not found, contact our customer support team for assistance.
  4. Delivery Address ChangesIf you need to change your shipping address after placing an order, please contact us within 24 hours of order placement (before the order is shipped). We cannot guarantee address changes once the order has been handed over to the carrier.To request an address change, please provide your order number, original shipping address, and new shipping address via the contact methods listed below.
  5. Failed Delivery and Returns to SenderIf the carrier is unable to deliver your package due to reasons such as an incorrect shipping address, no one available to receive, or a refused delivery, the package will be returned to our warehouse.Once we receive the returned package, we will notify you via email. You can choose to:Request a reshipment (you will need to bear the additional shipping cost); orCancel the order and receive a refund (excluding the original shipping cost, unless the failed delivery is caused by our mistake).Note: If we do not receive your response within 7 business days of sending the notification, we will automatically process a refund (excluding original shipping costs) to your original payment method.
  6. Contact Us for Shipping InquiriesIf you have any questions or concerns about shipping (e.g., order status, delivery delays, address changes), please contact our customer support team using the following information:Contact Person: Bryce TownsendPhone Number: +33 627117622Email: support@bsdappliances.comMailing Address (for returns or correspondence): 74 Rue Loys, Montpellier, Occitanie 47759We typically respond to shipping inquiries within 24 business hours (Monday to Friday).
  7. Policy UpdatesWe may update this Shipping Policy from time to time to reflect changes in carrier services, shipping costs, or business operations. Any updates will be posted on our official website, and the revised policy will take effect immediately upon publication. We recommend checking this page regularly for the latest information.